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Protected Learning Time (PLT) for 2019

Every month the Surgery closes at 1.30pm to enable staff to attend training and updates.  The Surgery is closed from 1.30pm till 6.30pm on the following dates: The surgery will re open at 8.00am the next working day.

January - Thursday 24th

February - Wednesday 20th

March - Thursday 21st

April - Wednesday 10th

May - Thursday 23rd

June - Wednesday 19th

July  -Thursday 18th

September - Wednesday 18th

October - Thursday 17th

November - Wednesday 20th 

Extended Hours

Please note that the Surgery runs clinics out of core hours.  These appointments have to be pre-booked at least a week before the clinic.  The Clinics are held:

Every Saturday from 8am to 12pm (Both Nurse and GP appts)

Please call reception to book an appointment.



Compliments, Concerns & Complaints

Complaints & Compliments

Please download our complaints leaflet here

Complaints about the commissioned services located within the Practice, can be made directly to:

NHS Milton Keynes Clinical Commissioning Group
Sherwood Place
Sherwood Drive

01908 278660

Text Relay Users: 18001 01908 278660

 Wolverton Health Centre Complaints Procedure

We always try to give our patients the best possible service, but there may be times when you may feel this has not happened. We offer an informal in-house complaints procedure to deal with your complaint, although this does not deal with matters of legal liability and compensation.

If you have a complaint about the way you have been treated clinically by either a doctor or nurse, or an administrative problem, please speak directly to the practice manager or deputy, either in person or by telephone.  They will take the details of your complaint and undertake all necessary investigations. Alternatively, you can complete a complaint form which can be requested for at Reception or you can write to the practice manager at:

Wolverton Health Centre

Gloucester Road


Milton Keynes

MK12 5DF

We take all complaints seriously and think it is important to deal with them as swiftly as possible. However, for complex investigations more time may be required.

Once our investigations are complete we will respond to you in writing, usually within 25 working days or earlier if agreed. If you prefer we can arrange for an informal meeting to take place to discuss the outcome or our investigation and if this is your preferred option then you are welcome to bring a relative or friend with you.

We try to address your concerns fully, provide you with an explanation and advise you of any actions we will be taking. If at the end of this we have not answered the complaint to your satisfaction, you have the option to refer your complaint to NHS England who will be able to help you. Their details are:

Telephone: 0300 311 22 33


Post: NHS England, PO Box 167338, redditch. B97 9PT

British Sign Language (BSL): If you use BSL, you can talk to NHS England via a video call. To call a BSL interpreter visit:

 NHS England’s BSL Service



NHS Complaints Advocacy Service

Health Complaints Advocacy service

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website