This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



The Surgery closes for the afternoon from 1.30pm to 6.30pm for staff training.  If you need to see a doctor or require advice during this time please contact the new emergency number on 111.  Find below listed the PLT dates for 2017 so far. 

Protected Learning Time Dates  

20th September 

19th October

22nd November

NEW text message appointment reminder service

Please keep us updated with your mobile phone number so you can recieve a text message to remind you of appointments you have booked.  If you wish to opt out of this service, please contact the surgery so your number can be removed from the text message system.

Out of Hours

The surgery uses the local doctors co-operative MKUCS to cover the Out of-Hours emergencies. If you have a serious medical problem when the surgery is closed, ring the surgery number and the answer phone will give you the number of the emergency switchboard.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Compliments, Concerns & Complaints

Complaints & Compliments

Please download our complaints leaflet here

Complaints about the commissioned services located within the Practice, can be made directly to:

NHS Milton Keynes Clinical Commissioning Group
Sherwood Place
Sherwood Drive

01908 278660

Text Relay Users: 18001 01908 278660

 Wolverton Health Centre Complaints Procedure

We always try to give our patients the best possible service, but there may be times when you may feel this has not happened. We offer an informal in-house complaints procedure to deal with your complaint, although this does not deal with matters of legal liability and compensation.

If you have a complaint about the way you have been treated clinically by either a doctor or nurse, or an administrative problem, please speak directly to the practice manager or deputy, either in person or by telephone.  They will take the details of your complaint and undertake all necessary investigations. Alternatively, you can complete a complaint form which can be requested for at Reception or you can write to the practice manager at:

Wolverton Health Centre

Gloucester Road


Milton Keynes

MK12 5DF

We take all complaints seriously and think it is important to deal with them as swiftly as possible. However, for complex investigations more time may be required.

Once our investigations are complete we will respond to you in writing, usually within 25 working days or earlier if agreed. If you prefer we can arrange for an informal meeting to take place to discuss the outcome or our investigation and if this is your preferred option then you are welcome to bring a relative or friend with you.

We try to address your concerns fully, provide you with an explanation and advise you of any actions we will be taking. If at the end of this we have not answered the complaint to your satisfaction, you have the option to refer your complaint to NHS England who will be able to help you. Their details are:

Telephone: 0300 311 22 33


Post: NHS England, PO Box 167338, redditch. B97 9PT

British Sign Language (BSL): If you use BSL, you can talk to NHS England via a video call. To call a BSL interpreter visit:

 NHS England’s BSL Service



NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.




Telephone: 0300 456 2370 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website