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Noticeboard

PROTECTED LEARNING TIME (PLT)

The Surgery closes for the afternoon from 1.30pm to 6.30pm for staff training.  If you need to see a doctor or require advice during this time please contact the new emergency number on 111.  Find below listed the PLT dates for 2017 so far. 

Protected Learning Time Dates  

20th September 

19th October

22nd November

NEW text message appointment reminder service

Please keep us updated with your mobile phone number so you can recieve a text message to remind you of appointments you have booked.  If you wish to opt out of this service, please contact the surgery so your number can be removed from the text message system.

Out of Hours

The surgery uses the local doctors co-operative MKUCS to cover the Out of-Hours emergencies. If you have a serious medical problem when the surgery is closed, ring the surgery number and the answer phone will give you the number of the emergency switchboard.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

The Practice Charter

This practice aims to consistently provide quality health care to all of its patients. We set out below, the key aspects of our charter.

 

1. This website details the various procedures and key information regarding the practice team, facilities and services available. Information available on this site is also on display at the Practice.

 

2. Our staff are friendly and approachable and will greet you courteously and with proper respect. 

 

3. We will keep accurate medical records and will treat them with the utmost privacy and confidentiality. You have access to your records, on notes and computer, within the provisions of the law. 

 

4. We will always attempt to begin consultations on time but occasionally delays of up to half an hour may result, if a patient’s problem is complex. You will be informed, and will be offered an alternative appointment. Please be considerate, on another occasion it may be you who needs the extra time. 

 

5. We strive to improve our services and the levels of health care on a continuous basis. We will display notices in the Health Centre to inform you of any important changes to our procedures. 

 

6. We consider you, the patient, are a partner in your care and management and all aspects of it will be explained to you including any medication prescribed for you. Please also understand that it may not always be appropriate for you to be given a prescription.

Complaints & Compliments

Complaints about the commissioned services located within the Practice, can be made directly to:

 

NHS Milton Keynes Clinical Commissioning Group
Sherwood Place
Sherwood Drive
Bletchley
MK3 6RT

01908 278660

Text Relay Users: 18001 01908 278660

 

Our practice Complaints Procedure

We always try to give our patients the best possible service, but there may be times when you may feel this has not happened. We offer an informal in-house complaints procedure to deal with your complaint, although this does not deal with matters of legal liability and compensation.

If you have a complaint about the way you have been treated clinically by either a doctor or nurse, or an administrative problem, please speak directly to the practice manager or deputy, either in person or by telephone. They will take the details of your complaint and undertake all necessary investigations. Alternatively, you can write to the practice manager at:

 

Wolverton Health Centre

Gloucester Road

Wolverton

Milton Keynes

MK12 5DF

 

We take all complaints seriously and think it is important to deal with them as swiftly as possible. However, for complex investigations more time may be required.

Once our investigations are complete we will respond to you in writing, usually within 25 working days or earlier if agreed. If you prefer we can arrange for an informal meeting to take place to discuss the outcome or our investigation and if this is your preferred option then you are welcome to bring a relative or friend with you.

We try to address your concerns fully, provide you with an explanation and advise you of any actions we will be taking. If at the end of this we have not answered the complaint to your satisfaction, you have the option to refer your complaint to NHS England who will be able to help you. Their details are:

 

 NHS England

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

Post: NHS England, PO Box 167338, redditch. B97 9PT

British Sign Language (BSL): If you use BSL, you can talk to NHS England via a video call. To call a BSL interpreter visit:

 NHS England’s BSL Service

 

 

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

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Website: http://www.pohwer.net/in-your-area/where-you-live/milton-keynes

Telephone: 0300 456 2370 

Email: pohwer@pohwer.net

 http://www.pohwer.net/self-help-tools/nhs-complaints-advocacy-self-help-tools

 http://www.pohwer.net/self-help-tools/nhs-complaints-advocacy-self-help-tools/leaflets-in-alternative-languages

 

 



 
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