Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- using the Accurx service
- place your request slip in the box in reception indicating clearly which items you require. If you supply a stamped addressed envelope your prescription will be posted back to you. (Please allow extra time for posting)
- some chemists provide a prescription collection service and will dispense your medication ready for collection. Please arrange this directly with the pharmacy.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 2 to 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Long term medication
Some patients will need to be on long term medication; this will be authorised and prescribed by the doctor. The left hand sheet of the prescription is used by the pharmacist to dispense the medication. The right hand sheet (request slip) is retained by the patient and used when medication is next required.
Please do not try to order your medication online more than 7 days in advance as the system will not allow this to be processed.
Please note, we do not take requests for repeat medication over the telephone, the exception to this would be for housebound patients only.
Please also note we do not take prescription requests at the desk. You will be asked to fill out a request form if you do not have your printout.
Medication reviews
Patients on repeat medication will be asked to see a doctor, pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow between two to three full working days for prescriptions to be processed, and remember to take weekends and bank holidays into account. If a pharmacy is collecting your prescription on your behalf please allow an extra working day
Pharmacy services
Prescriptions should be handed placed in the red prescription box next to the prescription counter at reception, or in the prescription box outside. Please allow 48 hours for the prescription to be processed excluding weekends and public and bank holidays.
It may be possible for your repeat prescription to be collected for you by your preferred pharmacist. For this service we will require 72 hours notice. This excludes weekends and public bank holidays.
You will need to notify the prescription clerk or chemist if you would like this service as a permanent arrangement.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.